This service is using our ACT live operators who are available 24 hours a day, every day of the year.

On activation our operator will talk and listen to the premises through intercom speaker (if applicable to panel) and request a password. Or contact the premises and contact if no intercom is available. Once the correct password is received and the scenario verified no further action will be taken. 

Our operator can then contact the correct emergency service for the relevant event.  

Your system can be configured to send up-to 40 different event alerts of potential problems, including Intruder, Smoke, Carbon Monoxide, Water Leak, Low Temperature warning and medical alerts.

Following an intruder activation if nothing can be seen or heard then our operator will telephone up to three contact numbers / Keyholders nominated by you requesting them to check your property. 

This service uses the Sim in the Panel to communicate. If for any reason the operator is not able to establish 2 Way Audio then they will phone back.

This package does not include Camera Veiwing.